Refund and Cancellation Policy
Last updated: October 13, 2025
Thank you for shopping at Stellardeals.shop.
We stand behind the quality of our products. As we sell digital software licenses that are delivered instantly via email, all sales are considered final once the product key or digital license has been delivered to you.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Stellardeals.shop.
- Goods refer to the digital software licenses and products offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Stellardeals.shop, accessible from stellardeals.shop
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Due to the immediate nature of digital delivery, you are only entitled to cancel your order before the product key or digital license has been sent to your email address.
Once the digital license key has been delivered via email, the sale is final, and you no longer have the right to cancel the order. The deadline for cancelling an order is before the “Delivery Complete” confirmation is generated by our system.
Conditions for Refunds
Refund requests will only be considered under the following specific conditions:
- Duplicate Purchase: You accidentally purchased the same product twice.
- Incorrect Product: You purchased the wrong product and have not revealed or used the license key. You must contact us immediately upon receipt.
- Technical Failure: The product key is invalid or defective, and all reasonable troubleshooting steps with our support team have failed to resolve the issue.
The following Goods are NOT eligible for a refund:
- The supply of Goods for which the product key has been revealed, downloaded, or added to a user account.
- The supply of Goods that have been partially used or activated.
- Change of mind or finding a better price after purchase.
- Incompatibility with your system, if the system requirements were listed on the product page and your system does not meet them.
- Lack of technical knowledge to install or use the software.
We reserve the right to refuse refunds for any merchandise that does not meet the above conditions at our sole discretion.
Refund Process
If you believe your situation meets the conditions for a refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: support@stellardeals.shop
Please include your order number and the reason for your refund request. Our support team will review your case, and if approved, we will process your refund. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Gifts
Due to the digital and non-returnable nature of our products, we cannot process returns or offer credits for gifts. The gift giver should ensure the recipient wants and can use the software before completing the purchase.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@stellardeals.shop